Returns & Exchanges
At Urban Walk Pakistan, we strive to ensure your fashion experience is seamless, offering a 7-day hassle-free return and exchange policy for all unworn items with original tags. We are committed to providing you with the perfect fit and style to keep you walking with confidence.
Initiate Your Request
Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and the reason for the return or exchange.
Quality Inspection
Ensure the items are in their original condition, unwashed, and with all Urban Walk tags attached to qualify for a successful processing.
Secure Packaging
Pack the items securely in the original shipping bag or a similar protective courier bag to prevent any damage during the return transit.
Ship and Resolve
Send the parcel back to our warehouse through a traceable courier service; once received and inspected, we will issue a replacement or a store credit voucher.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing